Growing in Relational Intelligence by Ron Kessler

February 27, 2014

in Life Skills, Upcoming Events

This week at JSN Ron Kessler gave a presentation on EMOTIONAL INTELLIGENCE.

Ron covered highlights from the 18 Emotional Intelligence Leadership Competencies discussed in the book Primal Leadership by Daniel Goleman, Richard Boyatzis, and Annie McKee. Four primary areas were covered: Self-awareness, Self-Management, Social Awareness and Relationship Management. He provided an excellent handout with details about each of the 18 competencies in these areas.

Emotional self-awareness. Leaders high in emotional self-awareness are attuned to their inner signals, recognizing how their feelings affect them and their job performance. They are attuned to their guiding values and can often intuit the best course of action, seeing the big picture in a complex situation. Emotionally self-aware leaders can be candid and authentic, able to speak openly about their emotions or with conviction about their guiding vision.

Self-control / Self-management. Leaders with emotional self-control find ways to manage their disturbing emotions and impulses, and even to channel them in useful ways. A hallmark of self-control is the leader who stays calm and clear-headed under high stress or during a crisis – or who remains unflappable even when confronted by a trying situation.

Social awareness / Service. Leaders high in the service competence foster an emotional climate so that people directly in touch with the customer or client will keep the relationship on the right track. Such leaders monitor customer or client satisfaction carefully to ensure they are getting what they need. They also make themselves available as needed.

Relationship management / Influence. Indicators of a leader’s powers of influence range from finding just the right appeal for a given listener to knowing how to build buy-in from key people and a network of support for an initiative. Leaders adept in influence are persuasive and engaging when they address a group.

Ron’s opening devotional discussed Nehemiah. Nehemiah was in the role that God had provided to him as cup bearer to the King. Nehemiah listened to the voices around him. He listened for needs: the needs of the King (cup bearer); and the needs that God made him aware of (rebuilding the wall around Jerusalem). Ron shared an example from his own life when he received a message from a homeless man, “Things can’t be as bad as it seems.” This was a revelation to Ron from a very unexpected source that was the seed that grew into the next career phase of his life.

Nehemiah then prayed and fasted, seeking God’s direction. After understanding God’s direction he took the next step, asking the King for time and resources to go to Jerusalem and re-build the wall.

Ron encouraged us to Listen to the voices around us to discover needs that we can meet. Then Pray to seek God’s direction. Finally Take the Next Step.

Previous post:

Next post: